Picture this: your drivers are ready to roll, but the dreaded call comes. A charger is down. No one knows why. They try the usual tricks. Unplug this, restart that. Never mind: it’s too little too late.

I’ve seen this story unfold countless times. It's not just about a few late deliveries. It's a constant speed bump putting a halt to your operations. You know you are in trouble when you hear about failed jobs, drivers grumbling, unnecessary charging bills or if your team loses sleep checking on chargers all night.

Here’s the good news: it does not have to be this way. With all the data and software out there, managing your chargers can be easier than ever before.

Keep reading to learn how you can use software like Guided to put your chargers on autopilot.

Why your team didn’t catch it earlier: The Noise vs. Signal Dilemma

Most Charging Management Software (CMS’s) generate more noise than actionable signal. Fleet managers are bombarded with OCPP error codes that are impossible to interpret, even for trained technicians. The complexity often obscures the root cause of issues, leading to a high rate of false positives.

And when there is actually a problem, there are no actionable steps to resolve it. Should I call a technician or does it just need to be reset? Do I need a new circuit board or a new cable? Was it the charger or the car?

This perfect storm of confusion and inaction leaves fleets with dangerously low visibility into their chargers' performance.

Critical Failures Flying Under Your Radar

This lack of clarity means fleets are missing critical failures on a regular basis. The most common types are:

1. Chargers not starting when plugged in

2. Charge sessions stoping mysteriously halfway

3. Chargers not outputting enough power

4. A broken charger / hardware error

5. No data connectivity or lost data

Many of these issues could be caught and resolved quickly, preventing any impact on fleet operations. Instead, they often go unnoticed until they cause a major disruption.

Our Approach: Data and Automation to Increase Charger Uptime

Detect

Our advanced algorithms convert the complex data stream from chargers into clear, operational actions. No more deciphering cryptic error codes or drowning in a sea of false positives.

React

We've implemented intelligent workflows that follow escalation paths from remote resets to manual interventions from vetted experts. This ensures that issues are addressed at the appropriate level, minimizing downtime and maximizing efficiency.

Report: Our platform provides actionable insights on performance, usage, and time-to-fix for your chargers. This empowers you to effectively manage both your suppliers and your operational teams.

With Guided Energy, you can maintain high charger uptime, avoid disruptions, and deliver excellent service to your customers.

If you are unsure about whether charger uptime is a problem, get in touch and we will do a free 15-day diagnostic to measure your charger health.